My husband and I would like to thank PHIL SMITH, one of Michael’s Pack trainers. He worked with our 18 months old lab mix in our home, and we are so pleased with Lucy’s progress. Phil is kind, positive, and professional. He quickly sized up Lucy’s needs and taught my husband and me to be consistent with our commands. Lucy is a high-spirited, affectionate pup, and she looked forward to “Princess School” (as we called her lessons), and she quickly learned good manners such as sit, stay, come, and walking on a leash without pulling. One of the biggest problems we have had with Lucy, and the main reason I called Michael’s Pack, is that Lucy was jumping on people and accidently scratched a child. Phil addressed this issue with solid, practical advice that works. A case in point is that just 3 hours after Lucy’s lesson today, a neighbor came to visit us. Lucy stayed in her “place” rather than charge at the person and jump. We are thrilled with Lucy’s display of “princess manners” and cannot thank Phil enough, and we look forward to group lessons for Lucy at Michael’s Pack.